This Privacy Policy describes how Wandermall (“we”, “us”, or “our”)
collects, uses, and protects information when you use the Wandermall mobile application
and related services (the “Service”).
Wandermall is a single-merchant social store. You must create an account and sign in
to use the Service. Checkout uses Cash on Delivery (COD) only;
we do not process online card payments inside the app.
2. Information we collect
Depending on how you use the Service, we may collect:
Account information — phone / account number, password (stored securely), nickname, avatar, and profile details you provide.
Transaction information — orders, shipping addresses, and payment method (Cash on Delivery) needed for fulfillment and after-sales.
Usage information — browsing, Favorites, cart activity, and search, to improve the store experience.
User-generated content — notes, reviews, feedback, and messages you submit (subject to Community Guidelines and review).
Device & technical data — device type, OS version, app version, and basic diagnostics needed to keep the Service secure and reliable.
Support communications — messages you send via in-app chat, email, WhatsApp, or Telegram when you contact support.
We do not intentionally collect precise continuous location tracking for advertising.
Camera or photo library access is used only when you choose features such as publishing a note or scanning, and only with your permission.
3. How we use information
We use the information above to:
Create and manage your account, authenticate Sign In, and allow Delete Account;
Process Place Order requests, arrange delivery, and provide after-sales support;
Show relevant products, notes, and store content;
Moderate UGC, handle reports and blocks, and keep the community safe;
Send service-related notices (for example order or account messages); you can turn off optional push notifications in Settings;
Protect against fraud, abuse, and security incidents;
Comply with applicable laws and respond to lawful requests.
We do not sell your personal information to unrelated third parties for their own marketing.
4. Sharing & third parties
We may share information only as needed to operate the Service, including:
Logistics / delivery partners — name, phone, and address required to deliver COD orders;
Service providers — hosting, analytics, or infrastructure vendors who process data on our instructions;
External messaging platforms — if you contact us on WhatsApp or Telegram, those platforms process your messages under their own policies;
Legal requirements — when required by law, regulation, or to protect rights and safety.
5. Retention
We keep personal information only as long as needed for the purposes described above,
including account management, order fulfillment, dispute handling, and legal obligations.
When you Delete Account (Settings → Delete Account), we remove your
profile account data from our active systems and clear related local app cache.
Transaction records that we must retain by law may be kept for the required period
and then deleted or anonymized.
6. Security
We use reasonable administrative, technical, and organizational measures to protect
personal information. No method of transmission or storage is 100% secure; please
keep your password confidential and Sign Out on shared devices.
7. Your choices & rights
Update profile details in the app (Edit Profile).
Manage shipping addresses and Favorites.
Turn off push notifications in Settings.
Sign Out anytime.
Delete Account in Settings → Delete Account (password confirmation required).
Report or block inappropriate content; we aim to review safety reports within 24 hours.
Depending on your region, you may have additional rights (access, correction, deletion, or restriction).
Contact us using the details below and we will respond within a reasonable time.
8. Children
The Service is not directed to children under 13 (or the minimum age required in your jurisdiction).
We do not knowingly collect personal information from children. If you believe a child
has provided us information, please contact us so we can delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top
will change when we do. Continued use of the Service after an update means you accept
the revised policy. Material changes may also be highlighted in the app.
10. Contact us
For privacy or safety questions, contact Wandermall support: